The Institute of Medicine has listed the “Triple Aim” as: Improving the experience of care (Including quality and satisfaction), improving the health of populations, and reducing the cost of healthcare

The Institute of Medicine has listed the “Triple Aim” as: Improving the experience of care (Including quality and satisfaction), improving the health of populations, and reducing the cost of healthcare.  What are some of the issues that create “satisfaction” in healthcare for patients and families?

Create a 5-10 item survey for any group of patients or families (dental clients, hospital patients, pharmacy customers, etc) that would give you feedback as a leader.